Terms & Conditions

At Kuri City, we aim to create a safe, stimulating, and sociable environment for every dog throughout the day. To make this work for all the dogs in our care, all clients must comply with the following.

Daily Rules

• Dogs must arrive by 9:00 am and must be on a lead when leaving the vehicle.
• Dogs must remain on a lead in all public areas and car parks.
• Daycare must be paid for in advance at reception.
• All services — including daycare, training, healthcare, and grooming — must be booked at least 24 hours in advance. Exceptions are made for urgent healthcare needs.
• We require at least 24 hours' notice for cancellations or changes. Full charges apply for no-shows or cancellations made without notice.

Operating Hours

Late Pick-Up Fees

If your dog is not collected by 6:00 pm on weekdays or 2:00 pm on Saturdays, a late fee of $10 per 15 minutes applies, up to a maximum of $30. This is payable at your next visit.

Attendance Criteria

All dogs must complete a two-step assessment before attending Kuri City daycare:

• Application form — to assess basic eligibility.
• Assessment session — to determine suitability for our environment.

Both the evaluation and the assessment fee apply to all new dogs. Dogs must be well-socialised or actively in training, non-reactive, and not protective of food or toys. Owners must confirm that their dog has not shown aggressive or significantly fearful behaviour.

Kuri City reserves the right to remove any dog showing behaviour that poses a risk to other dogs or staff. Dogs that consistently show non-compliant behaviour may be asked to limit their visits or complete training before returning.

Age and Gender Requirements

• Dogs must be at least 16 weeks old to attend daycare.
• Female dogs should ideally be spayed by 10 months of age.
• Entire male dogs will be assessed individually prior to attending.
• Female dogs in season cannot attend daycare for the safety of all dogs in our care.

Vaccination Requirements

All dogs attending Kuri City must be up to date with the following vaccinations:

• Canine Distemper Virus (5-in-1)
• Kennel Cough

Vaccination records will be noted on file, and owners are required to provide updated proof annually. Dogs aged 6 or 12 months require booster vaccinations at the appropriate time. Older dogs should be re-vaccinated every three years unless immunity is confirmed by a veterinarian.

Dog Health and Welfare

Please keep your dog at home if:

• They have had diarrhoea, vomiting, coughing, or any other illness in the past 24 hours.
• They have recently stayed in boarding kennels or attended another daycare — a 7-day stand-down applies to prevent the spread of infection.
• They are recovering from kennel cough — a 10-day stand-down is required after completing antibiotics and once all symptoms have resolved.
• They are currently on antibiotics — please speak to our team for the applicable stand-down period.
• They have had recent surgery or have stitches.

If your dog has any injuries, wounds, or health concerns — even minor ones — please let us know before they attend. Our team monitors all dogs throughout the day, and the more information you share, the better we can care for your dog.

Liability

By using Kuri City daycare, you confirm the following:

Our grooming service is led by Shannon McGarry, with over 26 years of experience as a certified groomer and vet nurse. To ensure every dog has the best possible experience, please read through the following.

Booking

All grooming appointments must be booked at least 24 hours in advance by phone or email. Prices are given as a guide and may vary depending on coat condition, temperament, or additional requirements — your final price will be confirmed at the time of booking or at drop-off.

Cancellation Policy

We require at least 24 hours' notice to cancel or reschedule a grooming appointment. Because grooming slots are time-intensive and difficult to fill at short notice, cancellations with less than 24 hours' notice — or failure to attend without notice — will be charged in full.

Health Declaration

Please let us know about any health issues, skin conditions, injuries, allergies, or behavioural concerns before your dog's appointment. This includes any recent surgeries, lumps, or areas of sensitivity we should be aware of.

Dogs must be free from active flea infestations at the time of their appointment. If fleas are discovered during grooming, an additional treatment fee will apply.

Matting and Coat Condition

Grooming a severely matted coat can be uncomfortable for your dog and may require additional time and care. If your dog arrives with significant matting, we'll always discuss the options with you first. Depending on the severity, this may include:

• A de-matting surcharge for the additional time involved, or
• A shorter clip to humanely remove the mat where de-matting would cause distress.

Your dog's comfort and welfare always come first, and we'll walk you through any decisions before we proceed.

Dog Welfare

We prioritise your dog's comfort throughout every groom. If at any point your dog shows signs of significant distress, we reserve the right to pause or end the appointment and contact you. In these cases, a charge will apply for the portion of the service already completed.

Photography and Marketing

By booking a grooming appointment with Kuri City, you give us permission to photograph your dog during or after their groom and use those images for marketing purposes — including on our website and social media. If you'd prefer your dog not to be photographed, please let us know at the time of booking and we'll note it on your file.

Liability

Our team takes every precaution to ensure your dog is safe and comfortable throughout their groom. Kuri City is not liable for the discovery of pre-existing conditions — such as skin irritations, lumps, or sensitivities — that become more visible or apparent during the grooming process. If we notice anything of concern, we'll let you know promptly so you can follow up with your vet.

Our dog walking service is led by Elodie, who has trained in dog education and agility. The following terms apply to all dog walking services provided by Kuri City.

1Access to Property

You agree to provide Kuri City with keys, access codes, or other arrangements necessary to carry out the agreed service. You'll ensure that keys and access details are functional, safe, and provided in good time before the first walk.

2Emergency Veterinary Care

You authorise Kuri City to obtain any emergency veterinary care deemed necessary for your dog's health and welfare during our time with them. We will always make every reasonable effort to contact you first. You accept full responsibility for all costs incurred for emergency care. If your regular vet is unavailable, we may use an alternative licensed veterinary professional.

3Additional Expenses

You agree to reimburse Kuri City for any additional costs reasonably incurred in providing emergency care, as well as unexpected expenses for transport, accommodation, food, or supplies required for your dog.

4Liability and Indemnity

You understand that you are responsible for any costs or damages resulting from injury to the dog walker, Kuri City representatives, or any third party caused by your dog. You agree to hold Kuri City harmless from any claims, losses, or legal actions arising from such incidents. You also accept full liability for any loss or damage caused by your dog during walks.

5Concerns and Complaints

Please notify Kuri City of any concerns or complaints within 24 hours of the relevant appointment so we can address them promptly.

6Standard of Care and Liability Waiver

Kuri City will provide all services in a professional, reliable, and compassionate manner. In consideration of these services, you waive and release any and all claims against Kuri City, its employees, contractors, or representatives, except in cases of proven negligence on our part.

7Premises Access and Security

Kuri City accepts no responsibility for the security of your premises or for any loss or damage if other individuals have access to your property during the term of this agreement. All services are carried out solely by the owner or employees of Kuri City, unless you have given prior written consent.

8Off-Lead Walking

No dog will be walked off-lead unless you have provided prior written consent. Off-lead walking will only take place in safe and appropriate locations.

9Unforeseen Circumstances

If Kuri City is unable to attend a scheduled service due to illness, emergency, or other unforeseen circumstances, you will be notified as soon as possible and alternative arrangements will be discussed where feasible.

10Equipment Responsibility

Kuri City is not liable for any injury, loss, or damage resulting from the failure or malfunction of your dog's equipment — including leads, collars, or harnesses — or from equipment that is improperly fitted.

11Outdoor Access

Kuri City accepts no liability for injury, disappearance, death, or penalties incurred if a pet is allowed unsupervised access to outdoor areas, whether by your instruction or otherwise.

12Liability and Insurance

Kuri City holds full public liability insurance covering all dog walking activities. You remain responsible for any costs, claims, or damages arising from injury caused by your dog to people, property, or other animals. While we take every precaution to keep all dogs safe, Kuri City cannot be held liable for injury, loss, or death resulting from circumstances beyond our control — including unforeseen accidents, sudden illness, or theft.

13Duration of Agreement

This agreement remains in effect for all future services until a new agreement is signed. Kuri City reserves the right to terminate this agreement at any time at its sole discretion. You may terminate this agreement with a minimum of one month's written notice.

14Duty of Care

We're committed to reliable, compassionate, and attentive care for your dog. All walks are conducted by the owner of Kuri City or an approved employee or contractor. Dogs may be walked individually or in small groups, with the maximum group size agreed with you in advance. Walk durations refer to active walking time only and do not include travel, pick-up, or drop-off. Fresh water is provided after every walk, and dogs will be towel-dried if wet wherever possible. Services are carried out in all reasonable weather conditions, with adjustments made in cases of extreme heat, cold, or adverse weather to ensure the safety of the dogs.

15Pick-Up and Drop-Off

Dogs are collected from and returned to the agreed address at scheduled times, using a safe and secure method of transport that complies with NZ Animal Welfare regulations and the Highway Code. If you are not at home, access will be arranged through the keys, codes, or other agreed methods you have provided.

16Cancellation Policy

17Payment Terms

• Invoices are issued 5–7 days before the due date and are payable by the 1st of each month.
• Payment is accepted by bank transfer only, unless otherwise agreed in writing.
• Cash payments, if agreed, must be made at Kuri City, 473 St Asaph St, prior to the booked walk. The dog walker does not carry or handle cash.
• Late payments will incur a charge of $5 per day, added to the outstanding balance.

18Lead Requirements

You are responsible for providing a safe and appropriate harness and/or collar for your dog. If your dog pulls excessively, a suitable harness must be supplied to allow for safe handling. If appropriate equipment is not provided, Kuri City reserves the right to use its own handling equipment for safety. If you wish to decline the use of alternative equipment, this must be confirmed in writing before the service begins.

19Health, Behaviour, and Suitability

All dogs must be up to date with vaccinations, flea and worm treatments, and microchipping in line with NZ law. You are responsible for informing Kuri City of any health issues, injuries, allergies, or behavioural concerns before walks begin. Dogs must not display aggressive behaviour towards people or other animals — if such behaviour occurs, Kuri City reserves the right to end the service immediately. Dogs in season or that are unwell will not be walked in a group and may require individual care arrangements.

All new dogs are required to complete a 60-minute Initial Assessment and a minimum of two solo walks before joining group walks.

20Group Walk Policy

Dogs are matched into suitable groups based on size, temperament, and energy level. Dogs with known aggression, reactivity, or unpredictable behaviour will be walked individually. Puppies may join group walks only once they are fully vaccinated and capable of completing the full walk duration without risk to their health.

21Weather Policy

During extreme weather — including heatwaves, heavy snow, ice, or high winds — walks may be shortened, rescheduled, or replaced with home visits or garden breaks to protect the safety of the dogs in our care. Where possible, we will discuss alternative arrangements with you in advance. If adjusted timings or alternative visits are offered but declined, our standard cancellation policy applies and the full service fee may still be charged.

In rain or moderate wind, walks proceed as normal. In gale-force winds, walks may be shortened to allow us to safely reach all dogs scheduled that day. In freezing temperatures, icy conditions, or heavy snow, walks may be cancelled entirely if deemed unsafe for both the dogs and the walker. Safety is always the first priority.

22Day Off Policy

Kuri City will give a minimum of 14 days' written notice when taking planned time off, to give you sufficient opportunity to make alternative arrangements. In cases of unexpected illness or emergency, we'll notify you as soon as possible and make every reasonable effort to arrange cover where we can.

23Walk Updates

Walk updates, photos, or notes can be provided on request to keep you informed of your dog's activities and wellbeing. Any incidents, concerns, or notable changes in behaviour observed during a walk will be communicated to you promptly.

Kuri City raw dog food is made locally in the South Island and shipped frozen across the South Island. Here's everything you need to know about how we get your order to you.

Order Cutoff Times

Orders must be placed by 12:00 pm Monday to Thursday. We do not dispatch on Fridays, weekends, or public holidays. Orders placed after 12:00 pm on Thursday will be dispatched the following Monday.

Dispatch

Orders are dispatched within 1–2 business days of being placed, subject to the cutoff times above.

Packaging

All frozen orders are packed with insulated sheets with gel ice packs to keep your food as cold as possible during transit. Orders are dispatched for overnight delivery wherever possible to minimise time in transit.

On Arrival

Please place your Kuri City raw food directly into the freezer as soon as it arrives. If food has partially thawed during transit but remains cold to the touch, it is safe to refreeze immediately.

Shipping Rates

Rural Delivery

Additional charges apply to rural addresses. Please contact us before placing your order so we can confirm if delivery is available and the applicable rate.

Express Orders

Express delivery is available on a case-by-case basis and may incur an additional charge. Contact us to discuss your requirements.

Tracking

You'll receive a shipment notification email once your order has been dispatched.

Thawing During Shipping

We do our best to get your frozen raw food to you as quickly as possible. By placing an order, you acknowledge that the food may arrive in a state of partial defrost.

Restrictions

We currently ship to South Island addresses only. We are unable to deliver to PO Boxes or APO/FPO addresses.

We want you to love everything you buy from Kuri. Our returns policy applies to all products sold by Kuri City Ltd. Questions? Email us at [email protected] — we're happy to help.

30-Day Return Policy

If you're not happy with your purchase, you may return it within 30 days of receipt, provided the item is:

• In original condition
• Unused and unworn
• With original tags and packaging
• Accompanied by proof of purchase

Refunds will be issued to the original payment method once your return is received and approved.

Raw Food & Natural Treats

Due to the perishable nature of raw food and natural treats, we do not accept returns or exchanges for change of mind, or because your dog has chosen not to eat the product. If you're switching your dog to raw food, we recommend a gradual transition to help them adjust.

We'll offer a replacement or refund in the following situations:

• Wrong product delivered — you received a different product than what you ordered.
• Product defect or contamination — the product contains a foreign object, clearly does not match its description, or caused illness as a result of a product fault.
• Damaged or thawed in transit — the product arrived in a condition that makes it unsafe to use, due to courier mishandling or failure of the cold chain.

If you believe a product is faulty, please keep the item frozen and contact us at [email protected] or (03) 355 5874 within 48 hours of delivery. Include your order number, photos of the product and packaging, and a description of the issue. We'll assess the product and advise on next steps. Our first step is always to offer a replacement product; if unavailable or not appropriate, we will issue a full refund.

We're unable to offer returns or refunds where your dog doesn't like the taste, where digestive changes occurred during a raw food transition (loose stools or mild vomiting are common and do not indicate a product fault), where the product was stored or handled incorrectly after delivery, or where the claim is made more than 48 hours after delivery.

Non-Returnable Items

We are unable to accept returns or exchanges for the following:

• Perishable items (raw food and natural treats)
• Opened grooming or health products
• Custom or personalised items
• Items marked as final sale

How to Request a Return or Exchange

To request a return or exchange, email [email protected] with your order number, reason for return, and photos if applicable. Please confirm your request is within the 30-day return window.

If approved, returns can be:

• Dropped off at our store: 473 St Asaph Street, Christchurch
• Collected by courier (shipping fees may apply)

Return Shipping

• Customers are responsible for return shipping costs for change-of-mind returns.
• We cover return costs only for faulty or incorrect items.
• All returned items must be securely packaged in original condition.

Refund Processing

• Refunds are issued once the return is received and approved — within 7 business days.
• You'll receive an email confirmation when processed.
• Please allow up to 10 additional working days for your bank to reflect the refund.
• Refunds can only be processed to the original form of payment.

Price Matching

We do not offer price matching at this time.